Our Commitment to You
Policies, Care & Guarantees
Orbit Rings provides clear policies, product-care guidance and guarantee information so customers can understand their rights and responsibilities before purchasing.
Orbit Rings is an online retailer based in South Africa. Customer support is available at info@orbitrings.co.za or +27 64 051 2039.
Understanding Your Rights and Obligations
User Agreements
Peruse our pivotal user agreements including the Privacy Policy, Terms & Conditions, and Lifetime Warranty. These are designed to provide clarity about your rights, protections, and responsibilities when using our products and services.
Privacy Policy
Our Orbit™ website collects personal information for diverse purposes such as user registration, order processing, and personalized site experiences. We implement robust security protocols to safeguard this information, employ cookies to enhance user experience, and share data with third parties under specific conditions while affording our users options to amend or delete their information.
Terms of Service
To access and make use of the diverse products, tools, and services offered on Orbit's website, users must agree to our Terms & Conditions. These cover various aspects, including legal age requirements for users, Orbit's discretion to refuse service, update prices, alter or discontinue services, and limit product or service quantities. User acceptance of these terms is essential for access to and usage of the site.
Delivery Policy
Orbit Rings prioritizes swift and reliable shipping, with delivery times ranging from 2-4 business days for local in-stock items to 9-21 business days for international orders, with additional time for out-of-stock and customized items. Providing a complete and correct delivery address is critical to ensure accurate delivery, and special instructions should be noted during order placement.
Making Your Shopping Experience Smoother
Purchase Information
Learn about our shipping, return, and refund policies to facilitate a seamless shopping experience. These guidelines ensure we can meet your expectations and resolve any issues in a timely manner.
Exchange Policy
Unused products may be exchanged within 30 days of receipt. Customers are responsible for return and replacement delivery costs when an incorrect size or colour was ordered. Customised or engraved products cannot be exchanged. Incorrect, damaged or manufacturing-defect items are assessed under our full Exchange Policy.
Refund Policy
Refunds are processed after an eligible return has been received, inspected and approved. Approved refunds are issued to the original payment method. Review the full Refund Policy for eligibility, exclusions and processing information before returning an item.
Maintaining the Elegance of Your Purchase
Care & Maintenance
Review our product-care guidance and guarantee terms to help preserve your Orbit purchase and understand the coverage available for manufacturing defects.
Care & Guarantee
At Orbit, we assure high-standard and quality-crafted pieces, and provide a robust guarantee against manufacturing defects, promoting a trustworthy and satisfactory shopping experience.
Product Care
Learn the essential steps to maintain the beauty and longevity of your Orbit purchases, including our specific tips for ring care, aimed at preserving your jewellery's allure despite everyday wear and tear.
